At first, an online review might sound exciting and fun, and responding to them might not seem like such a big deal, but it actually is. By doing so, you’ll show your customers that you truly listen to them and care about what they have to say. A positive review is an opportunity to convert a happy customer into a loyal one, and a negative review is a chance to turn an unhappy customer into a happy one. And if you’re not quick enough to engage and respond, one of your competitors might be.
In this infographic, we’ll give you an tips & tricks on how to deal with online reviews and increase your chances to create a legitimate connection with your customers, as well as some pretty interesting stats and data regarding customer loyalty and reviews.
And don’t forget that the best customer is a happy customer.
An infographic by Rolandia.