Best Way to Respond to Negative Online Reviews #Infographic #Feedback

At first, an online review might sound exciting and fun, and responding to them might not seem like such a big deal, but it actually is. By doing so, you’ll show your customers that you truly listen to them and care about what they have to say. A positive review is an opportunity to convert a happy customer into a loyal one, and a negative review is a chance to turn an unhappy customer into a happy one. And if you’re not quick enough to engage and respond, one of your competitors might be.

In this infographic, we’ll give you an tips & tricks on how to deal with online reviews and increase your chances to create a legitimate connection with your customers, as well as some pretty interesting stats and data regarding customer loyalty and reviews.
And don’t forget that the best customer is a happy customer.

An infographic by Rolandia.

13 Easy Strategies for Keeping Your Customers Loyal for Life #Infographic #CustomerLoyalty

Winning a new customer might be a challenge for a company, but getting that client to become loyal so he or she becomes profitable for a long period of time is even more complicated. But don’t you worry, Quality Driven Software offers several easy strategies for helping you achieve this goal.

First of all, you should keep in mind that the customer is (almost) always right, and that a happy and satisfied customer is beneficial for your business. Therefore, you can’t take them for granted, you need to show them that you care and that you value their feedback. In other words, you must develop a personal relationship with each of them. Moreover, if your customers feel indifference, as discovered in a recent study, 68% will leave your company.

Implementing the recommended strategies in the infographic below and a basic CRM (Customer Relationship Management) approach will help you maintain your clients loyal for life. Consequently, your business will be more successful and your profits will increase.

An infographic by Quality Driven Software.