Winning a new customer might be a challenge for a company, but getting that client to become loyal so he or she becomes profitable for a long period of time is even more complicated. But don’t you worry, Quality Driven Software offers several easy strategies for helping you achieve this goal.
First of all, you should keep in mind that the customer is (almost) always right, and that a happy and satisfied customer is beneficial for your business. Therefore, you can’t take them for granted, you need to show them that you care and that you value their feedback. In other words, you must develop a personal relationship with each of them. Moreover, if your customers feel indifference, as discovered in a recent study, 68% will leave your company.
Implementing the recommended strategies in the infographic below and a basic CRM (Customer Relationship Management) approach will help you maintain your clients loyal for life. Consequently, your business will be more successful and your profits will increase.
An infographic by Quality Driven Software.